Privacy Policy
Last updated: January 24, 2026
1. Introduction
Olesen Naturals ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us via WhatsApp or other channels.
2. Information We Collect
2.1 Information You Provide
- Name and contact information (email, phone number)
- Shipping and billing addresses
- Payment information (processed securely through third-party providers)
- Messages and communications via WhatsApp or email
- Product preferences and feedback
2.2 Automatically Collected Information
- Device information (browser type, operating system)
- Usage data (pages visited, time spent, clicks)
- IP address and location data
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and inquiries
- Send you marketing communications (with your consent)
- Improve our website and services
- Prevent fraud and ensure security
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party services for payment processing, shipping, and website hosting
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Object to processing of your information
To exercise these rights, contact us at info@olesennaturals.comor via WhatsApp.
7. Cookies
We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: info@olesennaturals.com
- Phone: +256 789 823498
- WhatsApp: +256 789 823498
- Address: Kampala, Uganda